Booking Policies

The rules for deposits, payment, cancellations, and weather, in plain English.

A signed contract and 50% deposit reserve your date

A signed contract and a 50% deposit reserve your date. The deposit is non-refundable, except for Force Majeure or weather that prevents us from operating, which gets a full refund.

Final balance and headcount deadlines

The remaining balance is due as stated in your booking confirmation, and no later than 15 days after the event. A late fee may apply. Please send your estimated headcount 14 days before the event. If the final count is higher, pricing adjusts.

What you owe if you cancel

• 30 or more days out: you forfeit 50% of the deposit.
• 8 to 29 days out: you forfeit the deposit plus 50% of the remaining balance.
• Within 7 days: up to the full booked cost is due.

Weather and Force Majeure cancellations are exempt from these tiers.

Event changes need 7 days' notice

Let us know about changes to the date, time, location, or headcount at least 7 days before the event. Later changes may have tighter terms and extra charges.

Rescheduling fee within 15 days of the event

Your deposit holds your date and time. Rescheduling is usually possible, but a fee applies to requests made 15 days or less before the event. Earlier is better, since availability isn't guaranteed.

Rush fee for dates booked within 2 weeks

Dates booked within 2 weeks of the event include a rush fee, shown in your quote.

We need venue access 1 hour before and after service

Please provide setup space, parking, and power or water if needed. We need access 1 hour before service starts to set up and 1 hour after it ends to pack out.

Stairs and elevators

Please confirm elevator access in advance. No elevator, or an unreliable one, may require extra staff and time, which can raise the cost.

Outdoor service needs dry weather and 40°F to 90°F

The cart runs outdoors when it's dry and between 40°F and 90°F. If rain starts during an event, we'll move to solid cover or indoors. Temperatures outside that range may limit service.

Email us with policy questions

Email hello@rudegirlcoffee.com before your event date.